# Golub Voice documentation

https://docs.golubvoice.com/en/

Build an agent around one clear job: answering everyday questions, understanding a caller’s request or helping your team prepare the next step. These guides take you from a first draft to a configuration you can review and maintain.

- [Create your first agent](https://docs.golubvoice.com/en/quickstart/): A short path from a clear job to a reviewable draft.
- [Write useful instructions](https://docs.golubvoice.com/en/agents/instructions/): A complete starter template and practical guardrails.
- [Prepare phone routing](https://docs.golubvoice.com/en/phone/forwarding/): Choose a forwarding condition and check your carrier.

## Start with a focused agent

Begin with [Quickstart](https://docs.golubvoice.com/en/quickstart/), then adapt the [instruction template](https://docs.golubvoice.com/en/agents/instructions/) to your business. Use fictional examples while you prepare the configuration. Keep changing business facts in maintained knowledge so they are easy to update.

## Find your way around

The [Golub Voice console](https://console.golubvoice.com/) is where you manage your account and agents. The documentation explains the workflow; changes happen in the console.

| Area           | What to use it for                                                |
| -------------- | ----------------------------------------------------------------- |
| Agents         | Create and configure an agent, then review its publication state. |
| Call history   | Review the call information available to your account.            |
| Storage        | Organize the files and collections used for business knowledge.   |
| Usage          | Review the usage information shown for your account.              |
| Help & support | Find the help options available in the console.                   |

## Prepare the whole journey

An instruction tells the agent how to behave. Knowledge supplies business facts. An enabled tool may allow an action. Phone routing determines how a caller reaches the agent. Review these pieces together before routing customer calls.

[Saving and publishing](https://docs.golubvoice.com/en/agents/publishing/) explains the configuration checklist. [Phone setup and forwarding](https://docs.golubvoice.com/en/phone/forwarding/) explains what to confirm with your carrier.

## Maintain and use a published agent

Use [Version history](https://docs.golubvoice.com/en/agents/publishing/) to compare saved configurations or restore one into a new draft. The [instruction assistant](https://docs.golubvoice.com/en/agents/instructions/) can help refine instructions and save a revision; publication remains your decision. [Custom MCP servers](https://docs.golubvoice.com/en/tools/custom-mcp/) explains connection, tool selection and publication. For eligible ordinary outgoing calls, follow [Call now and schedule](https://docs.golubvoice.com/en/phone/outgoing-calls/).

## Use these guides with your team

Each article offers **Copy for LLM** and a Markdown version. Copy the guide when you want to discuss a configuration with a colleague or your own writing tool. Keep customer details and account secrets out of shared examples.