# Quickstart

https://docs.golubvoice.com/en/quickstart/

A useful first agent has a small, well-defined job. For this example, **Example Workshop** wants an assistant that answers approved service questions and gathers information for a callback. It must not promise a booking or a completed repair.

## 1. Choose the first job

Write one sentence that describes success:

> Understand why the caller is contacting Example Workshop, answer from approved information and explain the next step clearly.

List the questions the agent should answer and the requests a person should handle. This becomes the basis for your instructions.

## 2. Create a draft

Open **Agents** in the [console](https://console.golubvoice.com/) and start creating an agent. Enter an **Agent name**, choose the appropriate **Subscription**, then select **Create draft agent**.

Choose a name your team can recognize, such as “Example Workshop reception.” Review the subscription shown before creating the draft.

## 3. Prepare the conversation

In **Configuration**, review **Business instructions and voice**. Use the [instruction template](https://docs.golubvoice.com/en/agents/instructions/) to define the greeting, approved scope, questions, uncertainty and closing. Keep sentences short enough for a spoken conversation. Review **Voice** in the **Speech** tab. **Follow-up after silence** and **End call after silence** are shown but disabled and are not available for live calls yet.

Prepare the current business facts using [Files and collections](https://docs.golubvoice.com/en/knowledge/files-collections/). If the agent will need an external action, review [Tools and connectors](https://docs.golubvoice.com/en/tools/connectors/) before promising that action in the instructions.

## 4. Review the draft

Walk through a normal request, an unknown question and a request for a person. For each scenario, write the response you expect. Check names, dates, language and the outcome the caller should understand.

| Scenario                               | Expected result                                             |
| -------------------------------------- | ----------------------------------------------------------- |
| “What services do you offer?”          | A short answer from approved business information.          |
| “Can you guarantee a repair tomorrow?” | No unsupported promise; explain what the team must confirm. |
| “I need to speak with someone.”        | Explain the available human follow-up process.              |

## 5. Save, publish and prepare routing

Follow [Saving and publishing](https://docs.golubvoice.com/en/agents/publishing/) to review the configuration and its status. Then use [Phone setup and forwarding](https://docs.golubvoice.com/en/phone/forwarding/) to plan how callers will reach it. Creating a draft alone does not establish a carrier forwarding rule.