Build an agent around one clear job: answering everyday questions, understanding a caller’s request or helping your team prepare the next step. These guides take you from a first draft to a configuration you can review and maintain.
Create your first agent
A short path from a clear job to a reviewable draft.
Read guide →Write useful instructions
A complete starter template and practical guardrails.
Read guide →Prepare phone routing
Choose a forwarding condition and check your carrier.
Read guide →Start with a focused agent
Begin with Quickstart, then adapt the instruction template to your business. Use fictional examples while you prepare the configuration. Keep changing business facts in maintained knowledge so they are easy to update.
Find your way around
The Golub Voice console is where you manage your account and agents. The documentation explains the workflow; changes happen in the console.
| Area | What to use it for |
|---|---|
| Agents | Create and configure an agent, then review its publication state. |
| Call history | Review the call information available to your account. |
| Storage | Organize the files and collections used for business knowledge. |
| Usage | Review the usage information shown for your account. |
| Help & support | Find the help options available in the console. |
Prepare the whole journey
An instruction tells the agent how to behave. Knowledge supplies business facts. An enabled tool may allow an action. Phone routing determines how a caller reaches the agent. Review these pieces together before routing customer calls.
Saving and publishing explains the configuration checklist. Phone setup and forwarding explains what to confirm with your carrier.
Maintain and use a published agent
Use Version history to compare saved configurations or restore one into a new draft. The instruction assistant can help refine instructions and save a revision; publication remains your decision. Custom MCP servers explains connection, tool selection and publication. For eligible ordinary outgoing calls, follow Call now and schedule.
Use these guides with your team
Each article offers Copy for LLM and a Markdown version. Copy the guide when you want to discuss a configuration with a colleague or your own writing tool. Keep customer details and account secrets out of shared examples.